Q1. Are you a factory or a trading company?
A: We are a professional factory specializing in decorative lighting, with expertise in Christmas lights, shaped lights, tree lights, and large commercial outdoor decorative lights.
Q2. What certifications do you have?
A: Our factory holds BSCI and ISO9001 certifications. Our products are certified with CE, GS, UKCA, ROHS, Reach, SAA, UL, and ETL.
Q3. Can you provide samples?
A: Yes, we are happy to provide samples for testing and quality inspection. Customized samples are also acceptable.
Q4. How long does it take to prepare samples?
A: Samples typically take 5-7 days to prepare. For bulk production, it takes 15-30 days after the order quantity exceeds the minimum order quantity (MOQ).
What is your minimum order quantity (MOQ)?
For regular products, the MOQ is 100 units. For large outdoor decorative lights, the MOQ is 1 unit.
Q5. Can you design packaging for us?
A: Yes, we have a professional team with extensive design experience. Just share your ideas with us, and we will help bring them to life. Alternatively, you can send us high-resolution images, your logo, and text, along with your preferred arrangement. We will provide the completed design for your confirmation.
Q6. What is the warranty period?
A: Standard products typically come with a one-year warranty. For customized products, the warranty is based on customer requirements and expectations.
Q7. Do you offer after-sales service?
A: Yes, we provide long-term after-sales service. We value every customer and take responsibility for every order. No matter where you are from, we aim to build lasting friendships and become your reliable partner in China.
Q8. What products do you offer?
A: We offer Christmas lights, battery-operated lights, curtain lights, icicle lights, various shaped lights, tree lights, lighted Christmas wreaths, cross-street lights, and custom large outdoor decorative lights.
Q9. Why should you buy from us instead of other suppliers?
01. We have over 10 years of experience in holiday lighting production, providing safe and stable decorative lights.
02. As a factory-direct supplier, we ensure high quality and competitive pricing, giving your business an edge.
03. We have our own export rights, allowing us to ship directly worldwide.
04. Our team includes talented designers with over 20 years of experience in holiday lighting, ready to serve you.
Q10. What payment methods do you accept?
A: We accept T/T, L/C, PayPal, and others.